Customer Service in Today’s Public Safety Communications Center
Providing satisfactory customer service in the high energy, often high stress field of public safety
communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation.
Topics include:
- Defining Customer Service
- Customer Attitudes and Expectations
- Customer Service in Public Safety
- Impact of Customer Service on Public Safety
- Communications Center Customer Service in Action
- Customer Service and Quality Control
- Investigating Complaints
- Improving Customer Service in the Comm. Center
Location: Missoula, MT
Date: November 14, 2013
Time: 8:00 AM – 5:00 PM
Tuition: $199.00 **
APCO Members receive a $20 discount
**
Course # 35383
Where Public Safety Turns to Learn
APCO Institute, Inc.
351 N. Williamson Blvd.
Daytona Beach, FL 32114-1112
888-272-6911 ext. 2485
or 386-944-2485
FAX: 386-944-2785
Co-Host:
Missoula County 9-1-1
Class Location:
Missoula City Police Department Academy
435 N. Ryman
Missoula, MT 59802
Contact:
Katie Banks
(406)258-3453
kbanks@co.missoula.mt.us
Lodging:
Holiday Inn - Downtown Wingate by Wyndham
200 S. Pattee St 5252 Airway Blvd
Missoula, MT 59802 Missoula, MT 59808
Direct: (406) 721-8550 Direct: (406) 541-8000
.81 miles from class site 6.83 miles from class site
Nearest Airport:
Missoula International Airport
6.28 miles from class site
To register, please visit our website at:
http://apcointl.org/training-and-certification.html
Training Courses
Schedule and Registration